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Returns

Returns

Café Costura, LLC. do not accept returns except in the case of production errors or delivery damage. Please be sure to check your order upon delivery and report any issues within 48 hours of receipt. Errors or damage reported after this period, will not be eligible for replacement.

A return authorization must be obtained before returning a product. Any returns received without a return authorization number will not be processed. Café Costura will not be responsible for unauthorized returns. 

Shipping costs are nonrefundable, except in cases where we have made an error. If you have received the wrong item, please notify us. We will ship the correct item and issue a refund for return shipping.

Ordering and shipping

Ordering online and shipping internationally is easy.
  1. Shop our website as you normally would — If you can't add an item to your shopping bag, that item isn't available for international shipping to the destination you've selected.
  2. When you're ready to buy your selections, go to checkout (or click the Checkout button in the top right corner of the website).

    You can enter your billing, shipping, and payment information on the page that opens, which is managed by Shopify, our partner vendor.

    Shopify calculates and displays a guaranteed order total, including all shipping costs and any applicable duties and taxes, which you can review before you complete your order.

What happens next?

After payment is approved for your order, we ship it to Borderfree's international shipping hub. From there, Borderfree ships the order to your chosen destination.

You receive three emails during this time: when your order is received, when it has been approved, and when it has been shipped.

EN ESPAÑOL

Devoluciones

Café Costura, LLC. no acepta devoluciones en caso de errores de producción o daños al paquete en el proceso de envío. Por favor, asegúrese de verificar su orden y reporte los inconvenientes en las próximas 48 horas después de recibido. Errores o daños reportados luego de ese periodo, podrán no ser elegibles a cambio. 

Se emitirá una autorización de devolución antes de regresar el producto. Cualquier devolución sin autorización no será procesada. Café Costura no es reponsable de retornos no autorizados. 

Los costos de envío para el procesamiento de devolución no son reembolsables, excepto en casos de errores de envíos, donde usted recibió el producto incorrecto. Por favor, contáctenos inmediatamente para enviarle instrucciones. 

Cancelaciones

Café Costura, LLC. no acepta cancelaciones de paquetes de tienen número de rastreo. Lamentablemente, no podemos detener una orden en tránsito. Una vez llegue el paquete, podemos iniciar el proceso de devolución de dinero tan pronto se reciba el cambio en nuestras oficinas.